Privacy Policy

1. Who We Are

Kayanac ("we", "us", the "Platform") provides Kayanac Connect, a business software platform that lets our business customers connect their own Facebook Pages, Instagram professional accounts and WhatsApp Business numbers to a single, unified inbox so their human support agents can read and reply to messages and comments from their customers.

The unified inbox is part of Kayanac ERP / CRM, which each business customer uses on its own Kayanac-hosted domain (for example style-system.kayanac-support.com or the customer's own domain). Kayanac Connect (mhub.kayanac-support.com) is the central connection service behind it: it hosts the Facebook Login for Business flow, receives Messenger webhooks from Meta and delivers each message to the inbox of the business that owns the Page. Both are operated by Kayanac; this policy covers both.

2. Information We Process

When a business connects its accounts, and only for the accounts it explicitly authorizes, we process:

• Messages, comments and their content exchanged between the business Page/account and the people who contact it.
• The sender's public profile information provided by Meta (name, profile picture, platform-scoped user ID) and, for WhatsApp, the phone number used to contact the business.
• Page/account metadata and access tokens required to receive and send messages on the business's behalf.
• Message timestamps, delivery/read status and conversation assignment data used for the inbox and reporting.

We do not collect data from accounts that have not been explicitly connected by their owner.

3. How We Use It

• To display conversations in the unified inbox and let the business's human agents respond.
• To route each incoming message to the correct business account.
• To provide reporting, SLA and performance metrics to the business.

We do not sell personal data, and we do not use message content for advertising.

4. Storage & Security

Data is stored on secured servers. Access tokens are encrypted at rest. Access is restricted to authorized personnel and to the business that owns the connected account. We apply reasonable technical and organizational measures to protect the data.

5. Data Sharing

We share data only with: (a) the business that owns the connected account and its authorized agents; (b) infrastructure sub-processors strictly necessary to operate the service; and (c) Meta Platforms, as required to deliver the messaging functionality. We never sell your data.

6. Data Retention & Deletion

We retain conversation data for as long as the business keeps its account connected, or as required by law. A user may request deletion of their data at any time.

How to request deletion

• Email us at support@kayanac.net with the subject "Data Deletion Request", or
• Follow the instructions at mhub.kayanac-support.com/data-deletion.

We will delete the associated data within 30 days, except where retention is required for legal or fraud-prevention purposes.

7. Compliance with Meta Platform Terms

Our use and transfer of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies, including any limited-use requirements.

8. Contact

Kayanac — support@kayanac.net · mhub.kayanac-support.com

سياسة الخصوصية — باختصار

كيانك كونكت منصّة برمجية تتيح لعملائنا من الشركات ربط صفحاتهم على فيسبوك وحساباتهم على انستجرام وأرقام واتساب الأعمال بصندوق محادثات موحّد، ليقوم موظفوهم بالرد على رسائل وتعليقات عملائهم يدويًا.

الصندوق الموحّد جزء من نظام كيانك ERP / CRM الذي تستخدمه كل شركة على نطاقها الخاص المستضاف لدى كيانك، بينما «كيانك كونكت» (mhub.kayanac-support.com) هو خدمة الربط المركزية التي تستقبل رسائل Meta وتوصّلها لصندوق الشركة المالكة للصفحة. الجهتان تديرهما كيانك وتغطيهما هذه السياسة.

البيانات التي نعالجها

• الرسائل والتعليقات ومحتواها بين حساب الشركة والأشخاص الذين يتواصلون معها.
• الاسم العام وصورة البروفايل ومعرّف المستخدم من Meta، ورقم الواتساب عند التواصل.
• بيانات الصفحة وتوكنات الوصول اللازمة لاستقبال وإرسال الرسائل نيابةً عن الشركة (مشفّرة).

الاستخدام

عرض المحادثات في الصندوق الموحّد وتمكين الموظف البشري من الرد، وتوجيه كل رسالة للحساب الصحيح، وتقارير الأداء. لا نبيع أي بيانات ولا نستخدم محتوى الرسائل للإعلانات.

حذف البيانات

يمكن لأي مستخدم طلب حذف بياناته عبر مراسلتنا على support@kayanac.net أو اتباع التعليمات في mhub.kayanac-support.com/data-deletion، وسيتم الحذف خلال 30 يومًا.