Terms of Service
Kayanac Connect — Unified messaging & engagement platform · Last updated: 15 July 2026
1. Service
Kayanac Connect ("the Service") connects a business's Facebook Pages, Instagram professional accounts and WhatsApp Business numbers to its Kayanac ERP instance, providing a unified inbox for that business's authorized agents to read and reply to their own customers' messages and comments. The Service is provided to business customers of Kayanac and requires an active Kayanac subscription.
2. Acceptable Use
- You may connect only accounts you own or are authorized to manage.
- You will use the Service to communicate with people who have contacted your business, in line with the Meta Platform Terms, Developer Policies and applicable messaging policies.
- You will not use the Service to send spam or unsolicited messages, or for any unlawful purpose.
3. Your Data
You remain the controller of the customer conversations processed through the Service. Kayanac acts as a processor on your behalf. Our handling of data is described in our Privacy Policy. You are responsible for informing the people who contact you about how their data is used, as required by applicable law.
4. Availability & Changes
We work to keep the Service available and reliable but do not guarantee uninterrupted operation. We may update or modify features, and will make reasonable efforts to communicate material changes.
5. Meta Platforms
The Service relies on APIs provided by Meta Platforms. Your use of Facebook, Instagram and WhatsApp features through the Service is also subject to Meta's own terms. Access may be limited or withdrawn if required by Meta or by changes to their platforms.
6. Termination
You may disconnect your accounts and stop using the Service at any time. Upon termination we will handle your data in accordance with the retention and deletion terms of our Privacy Policy.
7. Liability
The Service is provided "as is". To the maximum extent permitted by law, Kayanac is not liable for indirect or consequential damages arising from use of the Service.
8. Contact
Kayanac — support@kayanac.net · mhub.kayanac-support.com
شروط الاستخدام — باختصار
كيانك كونكت يربط صفحات فيسبوك وحسابات انستجرام وأرقام واتساب الأعمال الخاصة بالشركة بنسخة كيانك ERP بتاعتها، ويوفّر صندوق محادثات موحّد لموظفيها المصرّح لهم للرد على رسائل وتعليقات عملائها. الخدمة مقدَّمة لعملاء كيانك من الشركات وتتطلب اشتراكًا فعّالًا.
الاستخدام المقبول
- تربط فقط الحسابات التي تملكها أو مصرّح لك بإدارتها.
- تستخدم الخدمة للتواصل مع من تواصلوا مع شركتك، وفق شروط Meta وسياساتها.
- لا تستخدم الخدمة لإرسال رسائل مزعجة أو لأي غرض غير قانوني.
بياناتك
تظل المتحكّم في محادثات عملائك، وكيانك يعمل كمعالِج نيابةً عنك. تفاصيل معالجة البيانات في سياسة الخصوصية.
Meta
تعتمد الخدمة على واجهات Meta البرمجية، واستخدامك لمزايا فيسبوك وانستجرام وواتساب يخضع أيضًا لشروط Meta نفسها.
التواصل
كيانك — support@kayanac.net · mhub.kayanac-support.com